SHIPPING AND DELIVERY

At R.I.C.H., each piece is carefully prepared and packed by our small studio team before shipment. Please review the information below for estimated processing times, shipping rates, delivery timelines, and other important shipping details.

SHIPPING RATES

United States

Shipping Method	Order Value	Shipping Fee	Estimated Transit Time
Free Standard Shipping	Order subtotal over $129 after discounts	FREE	6–15 business days
Standard Shipping	Order subtotal $129 or below after discounts	$9.99	6–15 business days
Expedited Shipping	Any eligible order	$25.00	5–10 business days

Other Countries and Regions

Shipping Method	Order Value	Shipping Fee	Estimated Transit Time
Free Standard Shipping	Order subtotal over $129 after discounts	FREE	13–25 business days
Standard Shipping	Order subtotal $129 or below after discounts	$12.99	13–25 business days

All prices are shown in USD.

Shipping methods and rates available for your specific destination will be displayed at checkout. If no shipping option is available, this means we are currently unable to ship to that destination.

FREE SHIPPING & PROMOTIONAL DISCOUNTS

Free Standard Shipping is available on qualifying orders when the merchandise subtotal is $129 or more after all applicable discounts and before taxes.

Promotional offers, product discounts, automatic discounts, or discount codes may reduce the subtotal used to determine free-shipping eligibility.

For example, if an order has an original merchandise value of $129 or more but falls below $129 after discounts are applied, the order will no longer qualify for Free Standard Shipping.

Shipping charges, taxes, customs duties, gift cards, and other non-product charges do not count toward the free-shipping threshold.

The final shipping rate and available shipping methods displayed at checkout will apply to your order.

Unless specifically stated otherwise, promotional offers do not cover expedited shipping charges, return shipping, re-delivery shipping, customs duties, taxes, or other destination-related fees.

PROCESSING TIME

Many R.I.C.H. pieces are handcrafted to order, assembled, adjusted, or prepared individually before shipment.

Most orders are prepared and dispatched within 3–4 business days. During busy periods or when additional handcrafted preparation is required, please allow up to 7 business days before dispatch.

Processing time is separate from the estimated transit times listed above.

Orders are generally processed and dispatched Monday through Friday. We do not normally dispatch orders on weekends or public/bank holidays. Orders placed during these periods will be processed on the next available business day.

During major sales, public holidays, peak shopping periods, or major festivals, processing and carrier transit times may require additional time.

Payment authorization or fraud-prevention reviews may also occasionally delay order processing.

DELIVERY ESTIMATES

The delivery timelines listed above are estimates beginning from the date your order is dispatched.

Delivery times are not guaranteed and may be affected by circumstances outside our control, including customs inspections, carrier delays, severe weather, local postal disruptions, peak-season volume, remote delivery locations, or other logistical events.

Once your order has shipped, tracking information will be provided when available.

INTERNATIONAL TAXES, CUSTOMS DUTIES & IMPORT FEES

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless your checkout specifically states that duties or taxes are included, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs regulations vary by country, and R.I.C.H. cannot determine or guarantee the amount of any potential customs charges in advance.

For additional information, please contact your local customs authority before placing your order.

Any customs duties, import taxes, or related fees paid to local authorities are not refundable by R.I.C.H., including in the event of a return or exchange.

RETURNS, EXCHANGES & SHIPPING COSTS

Please refer to our Refund Policy for full return and exchange requirements.

Unless the return is caused by an incorrect or defective item supplied by us, customers are responsible for applicable return shipping and re-delivery shipping costs.

Original shipping charges, expedited shipping charges, return shipping charges, re-delivery charges, customs duties, taxes, and import fees are generally non-refundable.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Please carefully check your shipping address before completing your order.

R.I.C.H. cannot be held responsible for packages that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete shipping address.

If you notice an address error before your order has shipped, please contact us as soon as possible at richmagiclab@gmail.com.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply before the order can be re-sent.

LATE OR LOST ORDERS

If your package has not arrived within the estimated delivery window, please first review your tracking information for updates.

Carrier delays, customs processing, public holidays, and peak shipping periods can occasionally extend delivery times.

If you believe your package may be lost, please contact us at richmagiclab@gmail.com with your order number and tracking information.

We will review the shipment and, where appropriate, assist with a carrier investigation or claim before determining whether a replacement, refund, or other resolution is available.

TRACKING SHOWS DELIVERED BUT PACKAGE WAS NOT RECEIVED

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location and any secure or concealed delivery areas.

• Ask other household members, neighbors, building management, reception desks, mailrooms, or colleagues who may have accepted the package.

• Contact the local carrier or postal service using your tracking number.

If the package still cannot be located, contact us at richmagiclab@gmail.com and we will assist where reasonably possible.

Please note that we cannot automatically guarantee a refund or replacement for packages that have been confirmed by the carrier as successfully delivered to the shipping address provided with the order.

For this reason, we strongly recommend using a secure delivery address.

WHY WAS MY ORDER CANCELLED?

In some cases, an order may be automatically cancelled or placed under review by our payment provider or fraud-prevention system.

This can occur when billing information does not match the payment method, payment authorization fails, or the transaction is identified as potentially high risk.

If you believe your order was cancelled in error, please confirm that your billing and payment information are correct and try placing the order again using an available payment method.

You may also contact us at richmagiclab@gmail.com for assistance.

CONTACT US

If you have any questions regarding shipping, delivery, tracking, or your order, please contact:

richmagiclab@gmail.com