30-Day Return & Exchange Policy

We offer a 30-day return and exchange policy. If for any reason you are not satisfied with your purchase, you may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return or exchange, the item must be returned in new, unused, unworn, and resellable condition, with all original packaging, tags, accessories, and complimentary components included. You will also need your order number, receipt, or other proof of purchase.

Items that have been worn, altered, modified, damaged, scratched, or otherwise show signs of use may not qualify for a return or exchange.

How to Start a Return

Before sending any item back, please contact us at richmagiclab@gmail.com with:

• Your order number

• Your full name

• The item(s) you wish to return or exchange

• The reason for the return or exchange

• Photos, where relevant

Once your return has been approved, we will provide you with return instructions.

Approved returns should be sent to:

HONG KONG INTERNETIONAL MAGIC COMPANY
Flat C, 19/F, No. 2 Glee Path
Mei Foo, Kowloon
Hong Kong

Items sent back to us without first requesting and receiving return authorization will not be accepted.

Please do not send your return until you have received confirmation and return instructions from our customer service team.

Return Shipping & Re-delivery Shipping Costs

R.I.C.H. will not reimburse or pay for return shipping or re-delivery shipping costs except in the circumstances described below.

If the return or exchange is requested for reasons not caused by R.I.C.H., including but not limited to:

• Choosing the wrong size

• Changing your mind

• Preferring a different color, stone, style, or bead size

• The item not fitting as expected

• Personal preference

the customer is responsible for the return shipping cost.

For an exchange, including a size exchange or exchange for another item, the customer is responsible for both:

1. The cost of shipping the original item back to us; and

2. The cost of shipping the replacement item to the customer.

We strongly recommend using a tracked shipping method and keeping your proof of postage and tracking number until your return has been completed.

Please provide us with the tracking number after shipping your return.

R.I.C.H. cannot be responsible for return packages that are lost, damaged, or remain undelivered before reaching our return address, except where applicable consumer law provides otherwise.

When R.I.C.H. Will Cover Shipping Costs

Return and/or re-delivery shipping costs will be covered by R.I.C.H. where we determine that the issue was caused by us, including:

• You received the wrong item

• You received the wrong size from what you ordered

• The item arrived damaged

• The item arrived with a manufacturing defect

• A required component of the product was missing from your order

If you receive an incorrect item, please contact us as soon as possible and within 30 days of delivery.

If your order arrives damaged or appears to have been damaged during shipping, please contact us within 48 hours of delivery whenever possible, together with clear photographs of the item and packaging so that we can evaluate the issue promptly.

The 48-hour reporting request for shipping damage does not limit any statutory rights you may have in relation to faulty or defective goods.

Where the issue is confirmed to be our responsibility, we may provide a prepaid return label, reimburse reasonable approved return shipping costs, send a replacement, or offer another appropriate resolution.

Natural Stone & Handcrafted Product Variations

Many R.I.C.H. products are handcrafted and/or made from natural stone.

Natural variations in color, pattern, chatoyancy, transparency, inclusions, texture, bead shape, and appearance are part of the individual character of natural materials and do not, by themselves, constitute a defect.

Small variations between handcrafted products may also occur as a natural result of the making process.

However, if you believe the item you received is materially different from what was ordered or has a genuine manufacturing defect, please contact us and we will review it.

Exceptions / Non-returnable Items

Certain products are not eligible for return or exchange unless they are defective, incorrect, or applicable law requires otherwise.

These include:

• Custom-made products

• Engraved or personalized products

• Products specifically altered or made to a customer's requested specification

• Gift cards

• Items clearly identified as Final Sale

• Complimentary promotional gifts, except where defective

Regular promotional or sale-priced products are not automatically considered Final Sale unless they are clearly identified as such before purchase.

This does not affect any statutory rights that cannot legally be excluded.

Promotional Orders & Free Gifts

If your order was purchased as part of a promotion such as Buy 2, Get 1 Free, a bundle offer, or another multi-item promotion, any refund will be calculated based on the promotional terms applicable to the items you keep.

If returning one or more products means that your remaining order no longer qualifies for the original promotion, the refundable amount may be recalculated accordingly.

Any complimentary or promotional item associated with the returned purchase may also need to be returned in its original condition in order to receive the full applicable refund.

Complimentary promotional gifts have no separate cash refund value.

Exchanges

You may request an exchange within 30 days of delivery, subject to the eligibility requirements above.

For exchanges involving a different:

• Bracelet length

• Bead size

• Product

• Material

• Style

any price difference between the original product and the replacement product will be recalculated.

If the replacement item costs more, the customer will be required to pay the difference.

If it costs less, any applicable difference will be handled as part of the approved exchange.

Unless the exchange is required because R.I.C.H. sent an incorrect or defective item, the customer is responsible for both return shipping and re-delivery shipping costs.

Original Shipping Fees, Duties & Taxes

Except where required by applicable law, original shipping charges are non-refundable.

Any customs duties, import taxes, brokerage charges, or other fees paid directly to customs authorities, postal operators, or delivery carriers are generally not refundable by R.I.C.H.

Customers are also responsible for any customs duties, taxes, or other charges that may arise when returning an item to us unless the return is due to an error by R.I.C.H. or applicable law requires otherwise.

UK & European Union Consumer Rights

The R.I.C.H. 30-Day Return Policy is a voluntary commercial return policy and is intended to provide additional flexibility to our customers. It does not replace or limit any mandatory consumer rights available under applicable law.

For eligible online purchases delivered to consumers in the United Kingdom or European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your goods without providing a reason, subject to applicable exceptions.

Where permitted by law and where you have been informed in advance, you are responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right.

Where applicable law requires us to refund the cost of standard outbound delivery following a statutory cancellation, we will do so. Additional delivery charges resulting from your choice of an upgraded or express delivery service may not be refundable.

Personalized, custom-made, or made-to-order goods may be excluded from statutory change-of-mind cancellation rights where permitted by applicable law.

Nothing in this policy is intended to exclude, restrict, or replace rights that cannot legally be excluded.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, the refundable amount will be returned to your original payment method within 10 business days after the return has been inspected and approved.

Please note that your bank, credit card company, PayPal, or payment provider may require additional time to process and post the refund to your account.

Original shipping fees, return shipping costs, re-delivery costs, duties, taxes, and other non-refundable charges will be deducted or excluded where permitted under this policy and applicable law.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

richmagiclab@gmail.com

Questions

For any questions regarding returns, exchanges, damaged products, or refunds, please contact us at:

richmagiclab@gmail.com